Privacy Policy

How we handle your privacy

Important

This privacy policy has been compiled by Experios Entertainment Pty Ltd, ABN 65 645 829 349, (referred to here as “Experios”, “our”, “us”, “we”), to better serve those who are concerned with how their ‘Personally Identifiable Information’ data, hereafter referred to as “data”, is being used online. Read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your data in accordance with our website.

The Experios and Virtual Escape websites are referred to as The Website. The games we offer are referred to as Services.

Privacy Data We Receive & Collect

Experios may collect and receive certain information from your computer or mobile phone, including the activities you perform on our Website, the activities during the usage of our Services, the type of hardware and software you are using (for example, your operating system or browser), and information obtained from cookies. For example, each time you visit the Website, we automatically collect your IP address, browser and device type, access times, the web page from which you came, the regions from which you navigate the web page, and the web page(s) you access (as applicable).

When you use our Services (play a game), contact us using the contact form or via email or make a payment, we may collect some personal information about you such as:

  • The geographic area where you use your computer and mobile phone
  • Your name, email address and other contact details
  •  Other optional information collected by us, or by third-parties such as Google or Apple
  • Your IP address and, when applicable, timestamp
  • Your billing address and any other necessary information to complete purchases
  • User generated content (such as messages, posts, comments, pages, profiles, images, feedback or communications exchanged with Experios)
  • Images or other files that you may provide us with
  • Other information submitted by you or your organizational representatives

How We Use The Collected Data

Experios uses the collected data for the following purposes:

  1. To identify you
  2. To promote Experios through its website and social media
  3. To enable us to operate the Services and provide them to you
  4. To verify your transactions and for purchase confirmation, billing, security, and authentication
  5. To analyse the Website or the other Services and information about our visitors and users, including research into our user demographics and user behaviour in order to improve our content and Services
  6. To contact you and provide customer service support, including responding to your comments and questions
  7. To share aggregate (non-identifiable) statistics about users of the Services to prospective advertisers and partners
  8. To keep you informed about the Services, features, surveys, newsletters, offers, contests and events we think you may find useful or which you have requested from us
  9. To sell or market products and services to you
  10. To better understand your needs and the needs of users in the aggregate, diagnose problems, analyse trends, improve the features and usability of the Services, and better understand and market to our customers and users
  11. To keep the Services safe and secure
  12. We also use non-identifiable information gathered for statistical purposes to keep track of the number of visits to the Services with a view to introducing improvements and improving usability of the Services. We may share this type of statistical data so that our partners also understand how often people use the Services, so that they, too, may provide you with an optimal experience.

Consent

When visiting our Website, purchasing and/or playing Experios games offered, or submitting any Personal Information to us, you consent to the collection, transfer, storage, disclosure, and use of your Personal Information in the manner set out in this Privacy Policy. If you do not consent to the use of your Personal Information in these ways, please do not make use of any of Experios’ Services.

Protecting Your Data

We take all necessary steps to protect your data. This includes, but is not limited to, working with authorised third-parties, not storing more data than necessary, not sharing data with third-parties unless it is in line with this privacy policy, using safe practices to handle your data.
In case of a breach of data, we will inform the relevant governing body.